Verification is necessary for solving all the issues with your account and in case if you lose access to it. It is very important to verify your identity at once after you setup your account and to start using 2 factor authentication, because incidents of hacking into users accounts and acquiring users private information by fraudsters have increased, and it could lead to negative and irreversible consequences to users. We care a lot about the safety of your funds.

What documents are needed for verification?

To verify the identity, you must provide one of the following documents:

  1. Photo identity (national passport, id card, driver license, etc)

To verify your actual residential address you must provide one of the following documents:

  1. Statement from the bank, tax documents, utility bill, judicial documents.
  2. Document confirming your residence permit and issued by local authorities

Phishing

We officially announce that we do not send any emails concerning verification, don't open any files and don't use any links from such letters.

What should you do if you received an email and you are not sure that it came from our Exchange?

  1. If the letter tells you that your account has been blocked, but you realize that that nothing of that kind could have happened, please go to the Exchange website, using a SAFE link, not the ONE THAT YOU RECEIVED IN THE EMAIL, use a bookmark in your browser or type the address manually.
  2. Try entering your account on the Exchange. If everything went successfully, please, delete the email to prevent yourself from using a link from the email accidentally.
  3. If you receive a message saying that your account has been blocked when you enter the Exchange, please create a ticket for the Support and report about this issue.

Just open an account on the Exchange site-it's absolutely free! As soon as you create an account, you will need to replenish your account using one of the ways of replenishing the account specified in the Finance section of your Profile. After that you are ready to buy and sell bitcoins on the Exchange website. The Exchange's trading system will find the best match for your needs with the maximum benefit for you.

The exchange serves as a platform for individuals interested in buying and selling bitcoins through a wide range of world currencies.

Money hold (funds withdrawal restrictions) is set in the following cases:

  1. You are a new user. Funds withdrawal will be blocked for 3 days. It cannot be cancelled.
  2. Change or reset of the password. Funds withdrawal will be blocked for 2 days. It cannot be cancelled.
  3. Adding or deleting IP-address in the list of white IPs. Funds withdrawal will be blocked for 2 days. It cannot be cancelled.
  4. Change of the email through a ticket to the Support. Funds withdrawal will be blocked for 14 days.
  5. Deposits made through electronic payment systems (it is a measure of protection against fraud). Funds withdrawal will be blocked from 1 to 7 days.
  6. Enabling two-factor authentication with Google Authenticator. Funds withdrawal will be blocked for 3 days. It cannot be cancelled.
  7. Deposits made through bank transfer. Funds withdrawal will be blocked for more than 1 month. It can be cancelled if you send a ticket to the support.

For the security reasons we notify you:
The Exchange is carrying out the support of users through web-application
www.bitxchenge.com/faq.html, and through emails from the following email support@bitxchenge.com. We do not use any other methods.
The Exchange never sends any documents (any attached files) by email. No matter how sinister the title of the email could be, do not hurry to open links and documents inside of the letter!
Be careful.

How long should I wait for your answer to my question?

We are striving to provide you with the fastest responses possible. We are situated in USA (GMT-5) and the support has really tough days now, so the answer can take up to 72 hours.

"!" If you change your email, withdrawal and deposit of funds on your account will be blocked for 2 weeks.

If for some reason you have lost access to the email you have entered during registration, you should create a ticket to the support with the following information:

  1. username and registered email (old email);
  2. history of the last transactions (minimum of 3);
  3. methods you used to make deposits to your account;
  4. IP log history (minimum of 3 days);
  5. new email, that you want to use instead of the old one. We recommend to use Gmail.com email with 2 factor authentication.

When you send bitcoins to an email-id or another Bitxchange user, there is no fee. There is no fee for receiving bitcoins on your Bitxchange wallet. There is no fee to store your bitcoins on wallet.

All content on the Platform is protected under copyright and may not be copied, distributed, modified, published, or transmitted in any means. Violation of this policy may result in infringement of intellectual property rights and could result in significant civil and criminal penalties.

You will use the website and the services only in a manner that is accepted and legal according to all applicable laws and regulations.

Only registered users or Members are allowed to buy, sell and use the services provided by the Bitxchange platform.

The exchange functions of The Platform will fill in orders at the best possible available market price. Note that as markets move continuously, the prices displayed on user interfaces.

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